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FAQ

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Copy of BACK IN STOCK!-2
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  • How do I know which size bracelet to order?
    Use the following guidelines, and if in doubt, medium will fit most people, and it can always be exchanged for another size within 30 days of purchase. Wrist measurement Bracelet length Size 15-16cm 16.5cm S 16-17.5cm 17.5cm M 18cm+ 18.5cm L
  • How can I pay?
    The online store accepts all major credit cards or Pay Pal. If you are local and wish to arrange to collect your order yourself you can pay by TWINT/Cash/Credit Card on collection (by arrangement)
  • Where do you ship to?
    Items can either be collected by personal arrangement, or can be shipped directly to your address, within 5 working days, via Swiss Post, once payment has been received. Shipping within Switzerland is free Shipping overseas will be charged at 5chf for regular post or 8chf for recorded post We offer greetings cards from FreckleFace Cards which can be added to your purchase and sent with the jewellery item, either directly to the recipient, or to the purchaser. *Customers are responsible for any customs/import charges imposed in their home country
  • Can I return items?
    I make every effort to ensure that pieces are of the highest quality. If, for any reason, you are not happy with your purchased piece, then please return it, in unused condition with the original packaging, within 30 days of purchase along with details of the problem. I will, where possible, do my very best to fix it for you or issue a refund. Due to hygiene reasons, we are unable to accept returns on earrings. Bespoke pieces that have already been approved by the client are unable to be returned.
  • Do you do repairs?
    In the unlikely event that your jewellery breaks, this can be returned and repaired free of charge within 12 months of purchase. Repairs are unable to be made to jewellery that has not been created by Swiss Blue.
  • How is my jewellery presented?
    Each item is carefully wrapped in acid free tissue paper, to help prevent tarnishing, and is then placed in an organza bag ready to be presented as a gift or as a treat to yourself! The postal bags are made from recycled paper and are padded in order to protect your jewellery in transit to you.
  • Why do the stones in my jewellery differ slightly?
    Due to the nature of the individual parts of a piece, we are unable to guarantee exact matches. Each item will vary slightly in size or colour - as only nature can do!
  • How should I store my jewellery to prevent tarnishing?
    Storing your jewellery in separate airtight plastic bags (preferably with anti-tarnish strips inside) is a great preventative measure against tarnishing!
  • How do I keep my silver jewellery clean?
    If you wear your jewellery often, the oils in our skin keeps the silver looking shiny. However, if it is exposed to household chemicals, chlorine, perspiration, cosmetic products or perfumes it will cause corrosion and tarnish. If it does become tarnished, then it can easily be cleaned either with a silver cleaning cloth or just using warm water and a mild dishwashing detergent. Rub gently, particularly with silver plated items, as excessive polishing can possibly remove the plating. If you feel a deeper clean is needed then you can do this at home by lining a small bowl with aluminium foil and placing your pieces on the foil. Then cover the jewellery with hot water and add a tablespoon each of baking soda and salt. Gently stir so the soda and salt dissolve. Leave the jewellery in the solution and after 5-10 minutes the tarnish should have disappeared. Remove the pieces with metal tongs or drain into a colander. Rinse in water and gently dry with a soft cloth.

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